SmartSites Review (2026): Services, Proof and Score

SmartSites is a full-service agency founded in New Jersey in 2011 by brothers Alex and Michael Melen, who still lead it. Its privacy policy names the company as a division of Melen, LLC, at 45 Eisenhower Drive, Suite 520, in Paramus. The company reports more than 370 people worldwide, 94 of them in the United States. Each service line has its own director. It sells SEO, PPC, web design, email and SMS, social media, and AI search work. It says it has made the Inc. 5000 list ten times, including No. 4010 in 2026.

SmartSites says it has published 914 case studies, and the ones shown name the client. Honey Do Men reports a 4,300% increase in leads. Studio Esthetique reports 879% more conversions and four times more ChatGPT traffic. The pages we checked give no start date, measurement period, or data source for these figures. They are self-reported. The outside record is large. SmartSites holds a 4.9 rating from 369 reviews on Clutch.

The company says every client works with named specialists, and department leaders oversee them on each project. SmartSites lists package prices on Clutch. SEO runs $2,600, $3,900, or $5,200 a month, and each tier includes a dedicated project manager. Social media tiers run $1,250 to $4,000 a month. Clients see results in a live Client Hub that pulls from GA4, Search Console, ad platforms, and call tracking. The pages we checked give no onboarding timeline.

SmartSites sells AI search work built on six parts: answer-first content, consistent business details, digital PR, reviews, Google Business Profile upkeep, and AI crawler access. Its Client Hub reports visits from ChatGPT, Gemini, Claude, Perplexity, and Copilot as a separate channel. The AI search page names client results, such as 30 times more ChatGPT traffic for Droyd and 26 times more for NFC Academy. Across more than 600 client sites, it reports a 6.5% median conversion rate for AI visitors. These are traffic measures. The page does not report how often clients appear in AI answers, and it gives no dates.

The main limits are size and undated results. SmartSites has more than 370 people, so ask who your named specialists are and how many accounts each one handles. Ask for the start date, period, and baseline behind any case study you rely on. Ask whether reports will show AI answer mentions or only AI referral traffic. The contact and about pages list no street address, so confirm the contracting entity, Melen, LLC, on the agreement.